Shipping policy

The Pet Lover – Delivery Information

At The Pet Lover, every vase and planter is carefully packed and handled with precision to ensure your order arrives in perfect condition — just as you envisioned it.

🚚 Shipping Options & Delivery Times

Shipping rates are calculated at checkout based on your location and the total weight of your order.

Standard Delivery – approx. 4 working days
Express Delivery – approx. 3 working days
Priority Delivery – approx. 2 working days

📍 Note: Deliveries to remote or rural regions may take slightly longer depending on courier availability.

📦 Shipping Rates & Order Weight

We work exclusively with trusted courier partners to ensure your The Pet Lover products are delivered safely and on time.

Orders up to 25kg:

  • Shipped via standard courier service

  • All products are securely packaged to prevent any damage during transit

  • Delivery date selection available at checkout (where supported)

Orders over 25kg (for large planters or bundled decor):

  • May ship via freight or pallet delivery

  • Requires a safe and accessible unloading area

  • Delivery may be scheduled in advance to ensure smooth handling

📅 Delivery Terms

Delivery Days: Monday to Friday
No Deliveries: Weekends or public holidays

Order Cut-Off Time:

  • Orders placed before 1 PM ship the same business day

  • Orders placed after 1 PM ship the next working day

⚠️ Important Information

  • Remote Areas: Additional delivery fees may apply.

  • Missed Deliveries: Failed delivery attempts may incur redelivery charges.

  • Damaged Parcels: Please report any visible damage within 48 hours of receipt, including clear photos, so our team can assist you promptly.

🔍 Track Your Order

Once your order has been shipped, you’ll receive a tracking link via email or SMS — allowing you to follow your package every step of the way, from our studio to your doorstep.

💬 Need Help?

Have a question about your order or need special delivery arrangements?
Visit our Contact page — the The Pet Lover team is always here to make your experience effortless, secure, and beautifully seamless.

Business Name: LAYACLOTHING LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Registration Number: 79797799